Shipping Policy

Processing time: 1-2 business days after processing payment

Shipping time: Normally orders will ship within 2-7 business days, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. 

Shipping fee: Free shipping whole store                                    

Shipping from: US local warehouses in NC or Amazon fulfillment center in CAShipping area: the US only ( Exclude Hawaii, Puerto Rico, and Alaska ) 

Shipping Methods

USPS, UPS, Amazon Logistics, DHL, Fedex, etc.

Shipping Status

Delivery times may be longer than usual due to the severe weather or unexpected situations. We will arrange shipment as soon as the delivery industry gets back to normal.

For any questions, please contact our customer service (support@autiphon.com), or contact us (Monday to Friday 7:30 AM to 4:45 PM CST*) or check it by Track Order.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Autiphon as undeliverable. When the carrier returns an undeliverable package to Autiphon, please contact Autiphon to make arrangements for reshipment.The 10 continental U.S. states will not serve at this time (Last updated Nov 25, 2020. ):

Armed Forces - Americas
Armed Forces - Europe/Africa/Canada
Armed Forces - Pacific
Federated States of Micronesia
Alaska
Guam
Hawaii
Northern Mariana Islands
Puerto Rico
U.S. Virgin Islands

Check back as we expand to more regions.