Return & Refunds
Return & Refunds
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 45-day returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Item that can be returned/refunded or exchanged within 45 days of placing the order must follow the criteria as below:
- Faulty items damaged/broken or soiled upon arrival.
- Items received in the incorrect size/color.
- Unwashed, unworn and unused item(s) that have not met your expectation within 45 days of placing the order.
We will not accept returns in the following conditions:
- Items beyond the 45 days warranty time-frame.
- Worn, used or misused items.
Notes: All returns must be authorized by our Team via the Support Center, which will provide you a Return Merchandise Form (RMA).
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
- If your item meets the returnable criteria, please submit the following to our support email (firstname.lastname@example.org) or submit the following by contact us page:
- Order number
- Product name
- Reason for return
Or contact us from Monday to Friday 7:30 AM to 4:45 PM CST*
- Our customer service team will respond to your request within 24-48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
- Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
- Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. After this, please note the refund times below:
For PayPal refunds, please allow up to 2-24 hours for the transaction to appear in your account.
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
- All shipping fees are at the customer expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. If the returning is due to our reasons, the goods received are broken or not correct, please take a photo and send to us, then the consumer is not required to bear the shipping fee for this reason.
- Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Note: For any return or exchange application, please contact us in advance (email@example.com) and return the goods after getting the approval. We don't accept returns without prior request.